Return Policy

We want you to be absolutely thrilled with every piece you purchase from Majestic Furniture. If for any reason you are not completely satisfied, our return policy is designed to make the process as straightforward as possible.

Items can be returned within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and must also be in the original packaging.

Custom-made and personalized items, clearance items, and gift cards are exempt from being returned due to their specific nature. Mattresses and bedding items can only be returned if they are unopened in their original sealed packaging due to health and safety regulations.

To initiate a return, please contact our customer support team with your receipt and order number. We will guide you through the process and arrange a collection date from your home if the item requires freight shipping.

Please note that standard collection fees are deducted from the total refund amount unless the return is due to a defect or error on our part.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund has been approved.

Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at wecare@majesticfurniture.com with relevant details and photographic proof.